Refund policy
Return & Refund Policy — NorthPine Living
Last updated: September 15, 2026
NorthPine Living
711 Milby St Ste 52
Houston, TX 77023
United States
Email: info@northpineliving.net
Phone: +1 713-818-4853
We want you to be satisfied with your purchase. Because many of our products are large, made-to-order, or shipped by freight, returns are handled as described below.
1. Return window:
You may request a return within 14 days of delivery. The item must be unused, in original packaging, and in resalable condition, including all manuals, accessories, and hardware.
2. How to start a return
Email info@northpineliving.net with:
- Order number
- Product name
- Reason for the return
- Photos of the item and packaging
We will reply with approval or next steps before you ship anything back. Do not refuse a freight delivery or abandon a shipment without writing to us first.
3. Items that cannot be returned
Unless the item arrived damaged or defective, the following are not eligible for return:
- Items assembled, installed, or used outdoors
- Custom-cut, custom-color, or special-order products
- Clearance or final-sale items marked as such at checkout
- Products missing parts, manuals, or original packaging
4. Damaged or defective items
If the product arrives damaged or is defective, contact us within 48 hours of delivery. Include photos of the damage, the packaging, and the shipping label. We will arrange a replacement, repair, or refund at our discretion after we review the claim with the carrier.
5. Refunds
Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the returned item. Shipping charges are not refundable unless the return is caused by our error or a verified defect.
6. Return shipping and restocking
The customer is responsible for return freight on eligible returns that are not our error. Oversized items (saunas, cold plunges, outdoor kitchens, gym equipment, and similar freight goods) may require a pallet return. A restocking fee of up to 20% may apply to large items that must be returned to the supplier.
7. Cancellations
You may cancel an order before it ships. Once the order has been handed to the carrier or the factory has begun fulfillment, cancellation may not be available, or a restocking fee may apply.
8. Chargebacks
Please contact us first so we can resolve the issue. Filing a chargeback without contacting us may delay a resolution.
If you have questions about this policy, email info@northpineliving.net or call +1 713-818-4853.